CSPN Professional Customer Service & Conflict Resolution Guides

These are the official Participant Learning Guides used in high-level corporate certification workshops. They provide actionable frameworks for handling difficult workplace scenarios. Includes: Managing Difficult Situations, Delivering Responsive Customer Service, and Conflict Resolution. The guides are bound and in great structural shape, with some pen markings and notes. Due to this, I am cutting the price way down to $5. Perfect for small business owners training staff, team leads, or anyone pursuing their CCSS designation. Pickup at Yonge-Eglinton Centre.